Youghal Credit Union is changing their opening hours from Monday, 5 November. The need for a change in business hours was decided following information which was gathered from market research carried out by the branch, as well as the need to address new legislative requirements.
Speaking with Colm Geary (Business Development Manager, Youghal Credit Union) he said, “The change of hours is to meet two important focus points of the Credit Union. Firstly, the provision of the best quality service and secondly, the facilitation of that service by the best quality training.” New legislation regarding GDPR, along with new rules from the Central Bank for lending businesses, mean all staff are required to undergo continuing training in the areas of GDPR and the secure holding of customer details. “We strive for the absolute best practice in that area”, said Mr. Geary. Normally, weekly staff training takes place on Wednesday mornings from 9.30-10.30am. The new rules and regulations made it necessary to extend those training hours. That, coupled with the market research carried out at the branch by assessing the numbers of transactions carried out at particular times during the day, made it evident that Youghal Credit Union was “a morning branch”. As a result, it was decided that Wednesday mornings should be kept as business hours from 9.30 -1pm, followed by staff training in the afternoons thus, hopefully, striking a better balance for customer and training commitments.
The new hours mean that the branch will open at 9.30am Monday through Saturday with a slightly earlier closing on Monday and Tuesdays at 4.30pm and 5pm Thursdays and Fridays. Wednesday business hours will cease at 1pm with an extended opening time on Saturdays from 9.30am to 1pm. Opening hours in the associated branches in Ardmore and Killeagh will not be affected.